Terms & Conditions
General Terms and Conditions
The sale of products through this site is managed by Sayu Milano Srl, with registered office in Milan, Via Vigevano n. 18, 20144, CF and PIVA 09666400966, REA N. MI-2105354, (Headquarters: Tokyo 7-2-5 Roppongi-Minato-Ku, 106 Japan), telephone number +39 0280887172, email address info@tenoha. it, contact details can be found in the "footer" section and in the "Contact us" section of this site.
1. Object
These General Conditions of Contract (CGC) govern the remote sale and, to the extent compatible and not otherwise derogated, the non-remote sale of tickets for national entertainment and/or entertainment events, carried out by TENOHA MILANO (SAYU MILANO SRL) in the name and on behalf of the event organizer as well as the contract for the supply of services, necessary and accessory to the purchase and sale of such tickets, provided by TENOHA MILANO (SAYU MILANO SRL)
2. Definitions
The following definitions apply to these GTC, it being understood that the definitions in the plural will apply to the relevant term in the singular and vice versa:
TENOHA EXHIBITION: project created by TENOHA MILANO (SAYU MILANO SRL) with the aim of promoting Japanese culture through immersive exhibitions and performances set up within its Event Space (located in Via Vigevano 18, 20144, Milan).
TENOHA EXHIBITION Application : indicates the applications for mobile devices attributable to TENOHA MILANO that allow the purchase of Entry Tickets.
Consumer Code : indicates Legislative Decree 6 September 2005, n. 206.
Consumer : indicates the Customer, a natural person who acts for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.
TENOHA EXHIBITION Services Contract : indicates the contract concluded between TENOHA MILANO and the Customer and which has as its object the provision of the TENOHA EXHIBITION Services, governed by these GTC and by the information provided on the Site, before the conclusion of the contract, also pursuant to and for the purposes of the articles. 49 et seq. of the Consumer Code.
Sales Contract : indicates the contract concluded, as a result of the TENOHA MILANO Services, between the Customer and the Organizer and which has as its object the purchase and sale of the Entry Ticket, governed by these GTC and the information provided on the Site, before the conclusion of the contract, also, pursuant to and for the purposes of the articles. 49 et seq. of the Consumer Code.
Customer : indicates the person who, as a result of the TENOHA EXHIBITION Services, purchases the Entry Ticket from the Organizer, remotely - via the Site, or not remotely at the physical TENOHA MILANO store.
Contract : means the TENOHA EXHIBITION Services Contract and the Sales Contract.
Event : indicates the event, show or performance to which the Entry Ticket Holder has the right to access.
Festival : indicates the Event in which the performance of multiple artists in the same context is expected.
Location of the Event : indicates the set of buildings and lands that constitute the places where a specific Event takes place.
Organizer : indicates the organizer of the Event (TENOHA MILANO), whose identification details are shown on the Event page of the Site as well as in the Cart and Order Summary pages as defined in the art. 9.1 of the GTC.
Entry Ticket Holder : indicates the person who legitimately holds an Entry Ticket purchased by the Customer in accordance with these General Contract Conditions.
Stores TENOHA EXHIBITION: indicates the sales network at TENOHA MILANO.
Site : indicates the website owned and managed by TENOHA MILANO.
Entry Ticket : indicates the document, also in digital format, issued by TENOHA EXHIBITION which legitimizes the Entry Ticket Holder to access the Event Venue.
TENOHA EXHIBITION Services : indicates the services provided by TENOHA EXHIBITION in relation to the Contract for the Sale of Entry Tickets, concerning the booking of the Entry Ticket, the delivery or other forms of making the Entry Ticket available to the Customer as well as the further ancillary services relating to the sale of the Entry Ticket, where requested by the Customer.
3. Scope of application
3.1 The offer and sale on the Site of Entry Tickets and TENOHA EXHIBITION Services constitute a distance contract governed by Chapter I, Title III (articles 45 et seq.) of the Consumer Code and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.
3.2 These GTC may be modified at any time. Any changes will be in force from the moment of their publication on the Site in the "Terms and conditions of service" section, present in the footer of each page of the Site. Users are therefore invited to access the Site regularly and to consult, before making any purchase, the most updated version of the GTC.
3.3 The applicable GTC are those in force on the date of transmission of the purchase order for an Entry Ticket. Before proceeding with the conclusion of the Contract, the user is required to carefully read all the information that TENOHA EXHIBITION provides on the Site, both before and during the purchase procedure, and to examine and approve these GTC, by selecting the appropriate box. made available to the user during the purchase procedure and before the conclusion of the Contract.
3.4 These GTC do not regulate the sale of products and/or services by parties other than TENOHA EXHIBITION. TENOHA EXHIBITION is not responsible for the provision of services and/or the sale of products by such entities. TENOHA EXHIBITION does not carry out any control and/or monitoring on the websites that can be consulted via these links. TENOHA EXHIBITION is therefore not responsible for the contents of such sites nor for any errors and/or omissions and/or violations of the law on their part.
4. Purchases on the Site
4.1 Natural persons are permitted to purchase only on condition that they are at least 18 years of age.
4.2 TENOHA EXHIBITION reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these GTC and/or the conditions and/or terms of the Agreement; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) by users who have released false, invented, imaginary, incomplete or otherwise inaccurate identification data and/or in any way not corresponding to the truth or referring to third parties or who have not promptly sent TENOHA EXHIBITION the documents requested by the same within the scope of the procedure referred to in articles. 11.1.2 and 11.1.3 below or who have sent you invalid documents; (v) by a user who has violated the prohibition referred to in the art. 5.2 below.
5. Registration on the Site
5.1 Registration on the Site, if applicable, is free and optional. To register on the Site and create the relevant account, the user must complete the appropriate form, entering their personal data in the form requested, as well as an e-mail address and a password, and click on the ''REGISTER NOW'' button. The user is absolutely and strictly prohibited from entering, for the purposes of registering on the Site, personal data of third parties, false, invented, imaginary and/or, in any way, untrue data.
5.2 Each user can benefit from only one registration on the Site. It is therefore absolutely and strictly forbidden for the user to create multiple accounts on the Site referring to the same person, natural and/or legal, and/or companies and/or entities of any kind, also through the use of truthful data. In the event of violation of this prohibition, without prejudice to the provisions of art. 4.2 above, TENOHA EXHIBITION reserves the right to close all accounts referring to the same person, natural and/or legal, and/or to the same company and/or to the same entity. The user also undertakes to hold TENOHA EXHIBITION harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the user of the prohibition referred to in this article 5.2.
5.3 Registration (if any) on the Site allows the user to carry out, among other things, the following activities via the private and personal account called " My Account ":
- check the status of the most recent orders and view the archive of all orders placed;
- manage your personal data and modify them at any time;
- change your password;
- manage the subscription to the "Newsletter" service
- take advantage of the dedicated services that can be activated from time to time by TENOHA EXHIBITION.
5.4 The registration credentials (email address and password), if applicable, allow the user to make purchases on the Site and to carry out, among others, the activities referred to in the art. 5.3 above. They must, therefore, be preserved with extreme care and attention. Furthermore, they can only be used by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no third party has access to them. He also undertakes to immediately inform TENOHA EXHIBITION, by contacting it at the contact details set out in the art. 19 below, in the event that you suspect or become aware of improper use or improper disclosure of the same.
5.5 During registration on the Site, the user can choose, by selecting the appropriate box, to validate their telephone number using the One Time Password (OTP) validation code sent to them via SMS. On this point it is stated that the validation of the telephone number is provided for by Law no. 145 of 20 December 2018, amending the art. 1, paragraph 545 ss. of Law 232/206 (2017 Budget Law), which requires that the user who purchases entrance tickets via online channels on official ticketing sites is identified via OTP validation. If the user chooses not to validate the telephone number during registration on the Site, he/she must carry it out during the processing of the first purchase order.
5.6 The user guarantees that the personal data provided to TENOHA EXHIBITION, during the registration procedure on the Site or, at any other time and/or occasion of his relationship with TENOHA EXHIBITION, are complete, truthful and refer to the user himself and undertakes to keep TENOHA EXHIBITION harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the user of the guarantee referred to in this article and/or the violation of the registration rules to the Site and/or on the preservation of registration credentials.
6. Information aimed at the conclusion of the contract
6.1 In compliance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, TENOHA EXHIBITION informs the user that:
1. to conclude the contract for the purchase of an entry ticket on the Site, the user must complete an order form in electronic format and send it to TENOHA EXHIBITION, electronically, following the instructions that appear from time to time on the Site ;
2. if applicable, the order form must be sent within the maximum time indicated on the Site;
3. the contract is concluded when the order form reaches the TENOHA EXHIBITION server;
4. before proceeding with the transmission of the order form, the user will be able to identify and correct any data entry errors by following the instructions on the Site at the different stages of the purchase;
5. once the order form has been registered, TENOHA EXHIBITION will send the Customer, to the e-mail address indicated, the order confirmation containing: a summary of the general and specific conditions applicable to the contract, the essential information relating to the Title of Entrance purchased, the detailed indication of the price, the means of payment used, the delivery costs and any additional costs, the delivery deadline as well as the information relating to the Customer Service contacts to which the user can contact to request assistance and/or or file complaints. The order confirmation email, which contains a link to the GTC, constitutes confirmation of the contract concluded on a durable medium pursuant to art. 51, paragraph 7, Consumer Code; the Customer acknowledges and recognizes that, having sent this email, TENOHA EXHIBITION has fulfilled the documentation obligations incumbent upon it and that, therefore, the Customer is bound by the Contract and is, in particular, required to pay the Total Amount, regardless of the receipt of the order confirmation email, which depends on third parties and/or factors that are outside the sphere of control of TENOHA EXHIBITION (e.g. email provider used by the user) ;
6. the order form will be archived in the TENOHA EXHIBITION database for the time necessary for its execution and, in any case, within the terms of the law. The user will be able to access the order form and/or the data relating thereto through their personal account (if applicable) called " My Account ".
6.2 It may be expected that during the purchase phase, the user will have to provide the name and surname of all ticket holders.
6.3 The languages available to users for the conclusion of the contract are Italian and English. Customer Service is able to communicate with users in the same languages.
7. Availability of Entry Tickets
7.1 With regard to the Entry Tickets that can be purchased through the Site, TENOHA EXHIBITION reports and the user acknowledges and recognizes that:
a) the package of Entry Tickets that can be purchased through the Site (so-called allotment ) is entirely determined by TENOHA MILANO which establishes the number, price and type of Entry Tickets that must be put on sale on the Site, also establishing whether the number of tickets that can be purchased by users on the Site through the relevant account is unlimited or whether there is a maximum number of tickets that can be purchased per account and, in this case, indicating this number;
b) the allotment may also be subject to top-ups in consideration of the further availability of the Entry Tickets;
c) the Organizer, at its discretion, may offer for sale a certain number of Entry Tickets to certain clusters of predetermined users (e.g.: members of the fan club or the artist's official website; holders of a specific credit card) on an earlier date (e.g. one day before) or even at the same time as the opening date of sales to all those who do not belong to this category; the circumstance may be publicized by the Organizer;
d) Entry Tickets cannot be purchased for which category, on the page the user accesses once the date of the Event has been chosen, the wording " Not available " appears;
e) the Entry Tickets for whose category, on the page which the user accesses once the date of the Event has been chosen, the wording " Not available " does not appear can be added to the cart by pressing the button on the calendar page, but purchased only if the condition referred to in letter i) below occurs;
f) a plurality of users can attempt to purchase the same category of Entry Tickets in relation to the same Event (“ Same Entry Ticket ”) at the same time;
g) pressing the “CheckOut” button on the calendar page generates a request to the TENOHA EXHIBITION server (“ Server ”);
h) all requests to the Server generated by pressing the "Tickets" button and relating to the same entry ticket are processed in chronological order, based on the time of arrival of the request to the Server;
i) the purchase of the category of Entry Tickets selected by the user can therefore only take place if, at the moment in which the request generated by pressing this button reaches the Server, there is still availability of the category of Tickets Entry request, taking into account the actions performed by other users whose request for the same entry ticket arrived at the Server at a time prior to that of the user;
j) the fact that, within the same allotment, a category of Entry Tickets first displayed by the user as " Not available " is subsequently displayed by the user as being able to be added to the cart, by pressing the relevant button, depends on the actions of the users who have placed the same entrance ticket in the cart and have not finalized the purchase (e.g. due to voluntary abandonment of the cart or expiry of the maximum time to finalize the purchase, during which the entrance ticket is reserved for the user who placed it in the cart, or the transaction was unsuccessful); in this case, in fact, the system puts back on sale the Entry Ticket for which the purchase process has not been completed, according to the rules illustrated above.
8. Information on Entry Tickets
8.1 The categories of Entry Tickets relating to the Event and/or each date of the Event are described on the dedicated calendar page for the Event.
8.2 TENOHA EXHIBITION, constitutes the exclusive distribution network and holds all sales decisions relating to the Event.
9. Price of Entry Tickets, Service Fees, Additional Charges, Total Amount
9.1 The Price of the Entry Tickets, set by the Organizer and including any pre-sale rights set and applied by the Organizer itself (" Pre-sale "), is that indicated on the Site in relation to each category of Entry Tickets on the page of each Event(“ Price of Entry Tickets ” or “ Price ”). The user can find out the composition of the Price by clicking on the appropriate link on the page that the user accesses after choosing the date of the Event. The separate indication of the Price and Pre-sale is also present on the page that the user views immediately after pressing the "Tickets" button (" Cart ") and in the order confirmation e-mail. The Price of the Entry Tickets does not include Service Commissions and any Additional Charges, better defined in the articles. 9.3 and 9.4 below, which are, however, specifically indicated during the purchase process and, in particular, in the summary of the order that the user views before proceeding with the conclusion of the Contract (" Order Summary "), together to the total amount that the user is required to pay in relation to a specific order and which is made up of the Price of the Entry Tickets plus the Service Fees plus any Additional Charges (“ Total Amount ”).
9.2 The Organizer reserves the right to change the Price of the Entry Tickets at any time, it being understood that in the case of purchase through the Site the price that will be charged to the user will be that indicated on the Site on the page of each Event and in the Summary of the Order and that any variations (either increases or decreases) subsequent to the transmission of the order will not be taken into account. In particular, any lower price that is applied by the Organizer to Entry Tickets of the same type following purchase by the Customer or with regard to Events to be held on a particular date, will not give the Customer the right to a refund of the difference. .
9.3 TENOHA EXHIBITION may apply, on each sales transaction and as remuneration for the TENOHA EXHIBITION Services, service commissions based on the agreements with the Organizers and, in any case, at its discretion (“ Service Commissions ”). The Service Fees due in relation to each Entry Ticket and/or each order are specifically indicated during the purchase process and, in particular, in the Cart and in the Order Summary, together with the Total Amount. In the event of conclusion of the Contract, they are also indicated in the order confirmation email.
9.4 Depending on the choices made by the user, the following may be added to the Price of the Entry Tickets and the Service Fees: (i) the costs of home delivery of the Entry Tickets and/or home printing of the same; and/or (ii) gift wrapping costs; and/or (iii) any insurance coverage premium (“ Additional Charges ”). The amount of each Additional Charge, if applicable, is specifically disclosed to you in your Cart and Order Summary, along with the Total Amount. In the case of conclusion of the Contract, it is also indicated in the order confirmation email.
9.5 The Price, Pre-sale, Service Commissions and Additional Charges are expressed in Euros and must be considered inclusive of VAT.
10. Purchase Orders
10.1 The Contract is decisively conditional on non-payment of the Total Amount. In the event that such payment does not occur, the contract will therefore be considered legally terminated. The user will be immediately notified of this resolution and the consequent cancellation of the order immediately after the order has been sent via the Site.
10.2 Ownership of the Entry Tickets will be transferred to the user upon conclusion of the Contract. In the case of home delivery and/or collection at the Event Venue, the risk of loss or damage to the Entry Tickets, for reasons not attributable to TENOHA EXHIBITION, will be transferred to the user when the user or a third party designated and different from the carrier, physically comes into possession of the Entry Tickets.
10.3 In order to send an order relating to an entry ticket via the Site, the user must carefully read these GTC which are considered approved with the execution of the purchase.
11. Payment methods
Payment for Entry Tickets purchased through the Site can be made using the payment methods indicated in the following paragraphs and/or any additional ones indicated on the Site itself. TENOHA EXHIBITION reserves the right to apply, for security reasons, limitations and exclusions to the payment instruments that can be used by the Customer for the payment of Entry Tickets. Payment instruments not available in relation to a specific order and/or a specific entry ticket will not be viewable and/or selectable by the user during the purchase process. In the event of termination of the Sales Contract and in any other case of refund, for any reason, the refund amount will be credited to the same payment method used by the Customer for the initial transaction; if this is not possible, the refund will be made by bank transfer. TENOHA EXHIBITION will ask the Customer for the bank details necessary to make the refund.
11.1 Payment by credit card
11.1.1 Payment for entry tickets purchased on the Site can be made using credit cards of the VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS, JCB, DINERS, DISCOVER and POSTEPAY circuits. The accepted credit cards are indicated in the final part of the home page of the Site and in the "Payment" phase of the purchase process. The Total Amount owed by the user to TENOHA EXHIBITION will be charged at the time the order is sent.
11.1.2 In order to guarantee the security of payments made on the Site and to protect against any fraudulent use of credit card data, the 3D-Secure procedure introduced by European Directive 2366/2015 (SPD2) is applied. More specifically, the 3D-Secure procedure requires that browser data, credit card data, address data (billing address, e-mail address), as well as the transaction amount and currency, are transferred to the credit card issuer. This institution processes the data received to determine the fraud risk of the transaction, taking into account the amount and the result of the calculation. Possibly, depending on what emerges, the credit institution may request from the credit card holder an authentication of the payment transaction, for example via a transaction authentication number or via App.
11.1.3 Furthermore, in order to guarantee the security of payments made on the Site and prevent any fraud, TENOHA EXHIBITION reserves the right to ask the user, via e-mail, to send, by the same means, a copy of the front/ back of your identity card and if the holder of the order is different from the holder of the card, the latter's identity card. The document must be valid. The deadline within which the document must reach TENOHA EXHIBITION will be specified in the request email. This deadline will not, in any case, exceed 5 working days from receipt of the request by the user. While waiting for the requested document, the order will be suspended. The user is required to send the requested documents within the indicated deadline.
11.1.4 In the event that TENOHA EXHIBITION does not receive such documents within the deadline specified in the request email or receives expired or invalid documents, the contract will be considered automatically terminated pursuant to and for the purposes of the art. 1456 cc, and the order consequently cancelled, without prejudice to TENOHA EXHIBITION's right to compensation for any damage it may incur due to the non-compliant behavior of the user. The termination of the contract, of which the user will be notified by e-mail, no later than 5 working days from the expiry of the deadline for sending the documents requested by TENOHA EXHIBITION, will result in the cancellation of the order with consequent reimbursement of the Total amount, if paid, by crediting to the same payment method used. In the event of timely receipt by TENOHA EXHIBITION of the valid documentation requested, the delivery terms applicable to the order will start from the date of receipt of such documentation.
11.1.5 TENOHA EXHIBITION uses a secure payment service which involves the use of the SSL security protocol. The confidential data of the credit card (card number, expiry date, security code) are encrypted and thus transmitted to the payment processor. TENOHA EXHIBITION therefore never has access to and does not store the data of the credit card used by the user for the payment of the Entry Tickets, except in the case, limited to the data relating to the card holder, referred to in the articles. 11.1.3 and 11.1.4 above.
12. Method of collection and delivery of Entry Tickets
The delivery of Entry Tickets purchased on the Site can only be made via digital ticket to be downloaded onto your smartphone (" E-ticket ") in PDF format or inserted into your Apple Wallet. Each ticket is marked with a QR code which will be scanned at the TENOHA MILANO physical store before being able to access the Event.
13. Exclusion of the right of withdrawal from the Contract
13.1 TENOHA EXHIBITION informs the Customer that, since the Contract concerns the provision of services relating to free time that the Organizer undertakes to provide on a specific date, the Contract, pursuant to art. 59, I paragraph, letter. n) of the Consumer Code, can decide not to apply the right of withdrawal provided for by the art. 52 of the Consumer Code. The Customer will therefore not be able to exercise this right in relation to the purchase of Entry Tickets.
14. Differences between the entrance tickets received and those purchased
14.1 Without prejudice to the provisions of the preceding articles, in all cases of discrepancies between the Entry Tickets and those purchased, the Customer may contact TENOHA EXHIBITION at the contact details set out in the art. 19 below. TENOHA EXHIBITION will respond to the request at the latest within 15 working days of receiving it and, in any case, in time to allow the Customer to participate in the Event.
15. Entrance Tickets and Events
15.1 All Entry Ticket Holders must have a valid Entry Ticket to access the Event Venue. The provisions of these GTC and all other provisions applicable to the Customer as well as the provisions applicable to the Event apply to them.
15.2 The Entry Ticket constitutes entry ticket exclusively for the Event for which it was issued, on the day and time indicated therein. The Organizer has the right to refuse access to the Event Venue due to irregularities in the Entry Ticket and to carry out checks on the person for security reasons. In the event that it appears that the Entry Ticket has been stolen, duplicated or obtained in conflict with these GTC and/or with the law, the Holder of the Entry Ticket may not be authorized by the Organizer to access the Event Venue. or he may be forced to abandon it.
15.3 TENOHA EXHIBITION may cancel at any time, for technical and/or organizational reasons other than those referred to in the art. 16 below and, therefore, in the context of an Event that is not cancelled, an Entry Ticket already issued or a purchase order relating to an Entry Ticket already purchased. In this case, the Customer will be entitled to a refund of the Total Amount paid, including the Pre-sale, Service Fees and Additional Charges, but excluding Home Delivery costs, if the entry ticket has already been shipped at the time. of the cancellation of the order and/or the entry ticket.
16. Event postponed or cancelled
16.1 TENOHA EXHIBITION reserves the right to cancel, suspend or postpone the Event at any time. In the event of postponement or cancellation of the Event, TENOHA EXHIBITION will communicate to the Customer the initiatives taken in relation to the reimbursement or replacement of the Entry Tickets relating to the postponed or canceled Event.
16.2 Without prejudice to the provisions of the previous point 16.1, in the event of cancellation or postponement of the Event by the Organizer, under no circumstances will the Customer be able to ask TENOHA EXHIBITION for a refund of the Service Commissions as these amounts are remunerative for the supply already made by TENOHA EXHIBITION of the TENOHA EXHIBITION Services and independent of the subsequent provision by the Organizer of the service relating to the Event.
16.3 In the event of cancellation of the Event, TENOHA EXHIBITION will refund the Customer.
16.4 TENOHA EXHIBITION will provide on its online channels the information relating to the procedure aimed at formulating the refund request; it will dictate the only method of submitting the request. In order for the request to be accepted and the refund to be paid, the indicated procedure, which will consist of the submission of the request on a specific online platform, must be correctly carried out by consumers within the timescales identified by the Organiser.
16.5 There will be no refunds of Non-Digital Entry Tickets as they are not foreseen.
16.6 The refund will be made by crediting the credit card or other payment method used by the Customer during the purchase phase. The refund is made net of Service Fees.
16.7 Entry tickets relating to canceled Events cannot be exchanged with entry tickets relating to other Events.
16.8 Where the Event consists of a Festival, the listing on the TENOHA EXHIBITION website of the names of the participating artists must in any case be considered to be carried out on an indicative basis, and therefore where one or more artists foreseen as participants does not participate in the Event or is replaced, such failure to participate or replacement may in no case be considered as cancellation of the Event, unless the Event itself is canceled by the Organizer as a whole.
17. Limitations of liability and rights of TENOHA EXHIBITION
17.1 Except in the case of willful misconduct or gross negligence, TENOHA EXHIBITION cannot be held responsible for expenses and damages, direct and indirect, of any nature, suffered by the Customer in relation to the sale of Entry Tickets.
17.2 TENOHA EXHIBITION reserves the right to withdraw, modify, suspend or interrupt any function or service provided by it in relation to the sale of Entry Tickets, where this is made necessary or appropriate for technical and/or organizational reasons, without prejudice to the fulfillment of any Contract already concluded.
18. Prohibitions
18.1 Entry Tickets cannot be resold for consideration in the context of the professional performance of a commercial activity even if not organized in the form of a business without the express consent of the Organizer and in any case in the event that the Organizer specifically prohibits the transfer of ownership based on principles of nominativeness.
18.2 Furthermore, entrance tickets cannot constitute the prize for prize events, whether or not falling within the scope of application of Presidential Decree 430/2001, nor for other reward or promotional initiatives (such as, by way of example, competitions or lotteries) , except in the case of prior written authorization issued by the Organizer. The Customer declares that he will not use the Entry Tickets in violation of this provision and undertakes to indemnify and hold him harmless from any damage that may arise from the violation of this guarantee.
19. Assistance and Complaints
19.1 You can request information, send communications or submit complaints by contacting TENOHA EXHIBITION customer service:
- through the site, accessing the following section: TBC
- or to the addresses indicated, as well as in the art. 2 of these GCS, in the “About us”, “Contacts” and “Customer Service” sections of the Site.
19.2 TENOHA EXHIBITION will respond to complaints via e-mail and/or telephone within the deadline set out in the art. 14 above.
20. Applicable Law and Competent Court
20.1 The Contract is subject to Italian law. This is without prejudice to the application to Consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence.
20.2 Please note that in the case of a Consumer user, for any dispute relating to the application, execution and interpretation of these GTC or the Contract, the court of the place where the user resides or has elected domicile is competent.
21. Alternative dispute resolution (so-called Alternative Dispute Resolution/On Line Dispute Resolution) and Netcomm Joint Conciliation
21.1 Pursuant to art. 141-sexies, III paragraph, Consumer Code, TENOHA EXHIBITION informs the Consumer user that, in the event that he has submitted a complaint to TENOHA EXHIBITION, following which, however, it has not been possible to resolve the dispute that has arisen, TENOHA EXHIBITION will provide you with information regarding the Alternative Dispute Resolution body or bodies for the extrajudicial resolution of disputes relating to obligations deriving from a contract concluded on the basis of these GTC (so-called ADR bodies, as indicated in articles 141 -bis and following of the Consumer Code), specifying whether or not it intends to make use of these bodies to resolve the dispute itself.
21.2 TENOHA EXHIBITION also informs the Consumer user that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform is accessible at the following address http://ec.europa.eu/consumers/odr/ . Through the ODR platform the Consumer will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved.
21.3 TENOHA EXHIBITION finally informs the Consumer user that, if he has submitted a complaint to TENOHA EXHIBITION, but has not been satisfied with the outcome of the same or has not received feedback within the deadline referred to in the art. 19.2 above or, in any case, within 30 days, can initiate the joint conciliation procedure established by the Netcomm Consortium and the Consumer Associations, to which it adheres. The user can find more information on this procedure as well as the link to the relevant regulation at http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/Conciliazione-Paritetica.kl . The Consumer user can send the application for participation in the Netcomm joint conciliation exclusively by fax, to the number 02/87181126 or, by e-mail, to the address conciliazione@consorzionetcomm.it.
21.4 The user who resides in a member state of the European Union other than Italy can also access, for any dispute relating to the application, execution and interpretation of these GTC, the European procedure established for small claims , by Regulation (EC) no. 861/2007 of the Council of 11 July 2007. The text of the regulation can be found on the website www.eur-lex.europa.eu
21.5 In any case, the rights of Consumer users to appeal to the competent ordinary judge for the dispute arising from these GTC or from the Contract are without prejudice to the promote an extrajudicial resolution of disputes relating to consumer relations through the use of the procedures referred to in Part V, Title II-bis of the Consumer Code.
22. Provisions relating to the Covid-19 epidemiological emergency period
22.1 During the Covid-19 epidemiological emergency, TENOHA EXHIBITION adapts its purchase, access to event venues and reimbursement processes, which therefore could be subject to limitations and constraints, following both the pro tempore regulatory dynamics in force adopted by the Government/Legislator to deal with it, and the decisions taken by the Organizers on the basis of it. TENOHA EXHIBITION informs consumers of these continuous adjustments through information published on the Site in the appropriate sections, as well as on the sales page of the individual event involved from time to time.
22.2 Where a scheduled event is not held due to the regulatory provisions adopted by the Government/Legislator to deal with the Covid-19 epidemiological emergency, the Organizer of the same, pursuant to art. 88 of Legislative Decree no. 18 of 17 March 2020 ('Cura Italia Decree'), as subsequently amended, you may choose, depending on the case, to refund the Entry Tickets purchased for the event not held using vouchers, independently carrying out the refund operations or for the through sales channels.